Refund policy

Last updated: 5 November 2026

Returns and cancellations

You can return most items within 30 days of delivery for any reason. Items must be unused, in the condition they were received, and in their original ESD packaging with security labels intact.

Please contact info@sierra-indigo.com before returning anything so we can give you a return reference. Returns sent back without one will not be accepted.

Return shipping

The customer pays for return postage on change-of-mind returns. If an item is faulty, damaged or not as described, we cover the return cost.

Refunds

Once we have received and checked your return, we will refund the item price to your original payment method within 14 days. Original delivery charges are refunded only where the law requires it.

Faulty items and warranty

Every item carries our 12-month UK Return-to-Base hardware warranty. If an item is faulty, contact us with your order number and a description of the fault to receive a return reference.

Damaged in transit

Please inspect your parcel on arrival and tell us within 48 hours of delivery if an item is damaged or incorrect, including photographs where possible.

Your legal rights

This policy does not limit your statutory rights. UK and EU consumers keep the right to cancel within 14 days of delivery, and all rights under the Consumer Rights Act 2015 and other applicable consumer law continue to apply.

Contact

Email info@sierra-indigo.com to start a return, ask about an exchange or report a problem.