Terms of service

Last updated: 5 November 2026

1. Overview & Company Information

This website (sierra-indigo.com) is operated by Sierra Indigo Limited ("Sierra Indigo", "we", "us", or "our").

  • Registered Company Name: Sierra Indigo Limited
  • Company Registration Number: 12174155 (Registered in England & Wales)
  • Registered Office & Operating Facility: Ravenhill Warehouse, Ravenhill Street, Pentre, Rhondda Cynon Taf, CF41 7TH, United Kingdom
  • UK VAT Registration Number: GB 330587016
  • AATF Approval Number: WEE/NR0026WA/ATF (Natural Resources Wales)
  • Direct Contact Email: info@sierra-indigo.com

By visiting our site, requesting a quotation, booking an IT Asset Disposition (ITAD) / WEEE collection, or purchasing products from us, you agree to be bound by these Terms of Service ("Terms"), together with our Privacy Policy, Shipping Policy, and Refund & Warranty Policy.

2. Customer Status (B2B Trade vs. Consumer Purchases)

Sierra Indigo primarily supplies specialist enterprise server components, legacy broadcast hardware, and IT lifecycle services to commercial businesses, studios, public sector bodies, and engineering professionals ("Business Customers").

  • Business Customers (B2B): Where you purchase hardware or commission services wholly or mainly for use in connection with your trade, business, craft, or profession, these Terms constitute the entire agreement between us to the exclusion of any conflicting terms attached to your purchase order.
  • Consumers (B2C): Nothing in these Terms affects the statutory rights of an individual acting as a consumer under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

3. Product Descriptions, Condition & OEM Trademarks

  • Hardware Condition: Unless explicitly stated as "New / Factory Sealed", components supplied by Sierra Indigo are Refurbished, Recertified, or Bench-Tested Original Equipment Manufacturer (OEM) Spares harvested and verified through our UK engineering facility. Minor cosmetic wear consistent with previous rack or chassis installation does not constitute a functional defect.
  • Part Numbers & Compatibility: Buyers are responsible for verifying that the OEM part number, FRU, board revision, and firmware level ordered match their target system architecture. Our engineering team is available at info@sierra-indigo.com to verify board revisions and physical connectors prior to purchase.
  • OEM Trademarks: All third-party manufacturer names, logos, part numbers, and trademarks remain the property of their respective owners and are used strictly for identification and compatibility reference. Sierra Indigo Limited is an independent hardware specialist and is not an authorised distributor of the referenced OEMs unless explicitly stated.

4. Pricing, VAT & Commercial Invoicing

  • Currency & VAT: All prices on the website are displayed in Pound Sterling (GBP) unless an alternative currency is selected. UK Value Added Tax (VAT) at the prevailing statutory rate (20%) applies to all UK orders. A full UK VAT invoice (VAT No: GB 330587016) is issued automatically with every order.
  • Pricing Errors: While we verify inventory and pricing daily, we reserve the right to cancel and refund any order prior to dispatch where an obvious typographical or system pricing error has occurred.
  • Purchase Orders: Approved UK corporate, broadcast, educational, and public sector accounts may submit formal Purchase Orders via info@sierra-indigo.com, subject to credit approval and agreed settlement terms.

5. Return-to-Base (RTB) Hardware Warranty & RMA Procedure

  • Warranty Coverage: Every functional hardware component purchased from Sierra Indigo is covered by our 12-Month UK Return-to-Base (RTB) Hardware Warranty from the date of delivery, unless a different period is specified on the product listing or commercial invoice.
  • Remedy: If a component develops a verifiable hardware fault within the warranty period, Sierra Indigo will, at our option, test and replace the item with an identical tested unit from our UK inventory or issue a full refund of the purchase price.
  • RMA Process: Before returning any item, you must contact info@sierra-indigo.com quoting your order number and fault description to obtain a Return Merchandise Authorisation (RMA) reference.
  • Warranty Exclusions: Our warranty does not cover damage caused by improper installation, electrostatic discharge (ESD) mishandling outside an earthed environment, incorrect power supply connection, physical damage, unauthorised board modification, lightning/surge damage, or removal/tampering with Sierra Indigo security and serial calibration labels.
  • Serial Number Tracking: All outgoing components have their serial numbers, MAC addresses, and high-resolution PCB security marks recorded prior to dispatch to prevent fraudulent return swapping.

6. Cancellations & Returns

  • All customers: You may return an item within 30 days of delivery, unused, in its original ESD packaging with security labels intact. Return postage is paid by the customer unless the item is faulty or not as described. See our Refund Policy.
  • Consumers: The statutory right of UK and EU consumers to cancel within 14 days of delivery, and all other consumer rights, are unaffected.

7. IT Asset Disposition (ITAD), Data Sanitisation & WEEE Services

Where Sierra Indigo provides commercial computer recycling, WEEE site clearance, or data destruction services:

  • Regulatory Compliance: All collections and treatments are conducted in accordance with the UK Waste Electrical and Electronic Equipment Regulations 2013, the Environmental Protection Act 1990, and our Natural Resources Wales AATF approval (WEE/NR0026WA/ATF).
  • Chain of Custody & Title Transfer: Title and risk in redundant hardware transfer to Sierra Indigo Limited upon physical collection and signing of the Waste Transfer Note / Hazardous Waste Consignment Note and Asset Collection Manifest, unless otherwise agreed in a bespoke ITAD Service Agreement.
  • Data Sanitisation: While Sierra Indigo performs certified data erasure (aligned with NIST 800-88 and current NCSC guidance) or physical destruction on all commissioned storage media and issues itemised Data Destruction Certificates, the client remains responsible for ensuring appropriate backup of required business data prior to collection.

8. Limitation of Liability

  • Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any matter for which it would be unlawful to exclude liability under English and Welsh law.
  • Subject to the above, in respect of Business Customers:
    • We shall not be liable for any indirect, consequential, or special loss, including loss of profit, loss of studio/broadcast airtime, data loss, server downtime, or business interruption arising out of or in connection with the supply or failure of any spare component.
    • Our total aggregate liability in contract, tort (including negligence), or otherwise arising under or in connection with any order shall not exceed 100% of the total price paid by you for the specific product or service giving rise to the claim.

9. Intellectual Property & Website Use

All original photography, technical descriptions, layout, and content on sierra-indigo.com are the intellectual property of Sierra Indigo Limited. You may not scrape, mirror, or reproduce our catalogue data or component photographs without prior written consent.

10. Governing Law & Jurisdiction

These Terms of Service and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim.

11. Contact Information

Questions regarding these Terms of Service, warranty claims, or compliance documentation should be directed to:

  • Email: info@sierra-indigo.com
  • Post: Sierra Indigo Limited, Ravenhill Warehouse, Ravenhill Street, Pentre, CF41 7TH, United Kingdom